lopment. Responsible for developing and designing various customised call center applications.
Coordinated with sales team to make formal presentations to the customers’ senior management. Assisted Sales to prepare special pricing scheme for non-standard services.
Developed proposals and special bids for large-scale telecom projects. Collaborated with internal parties and clients to resolve outstanding bids and project issues.
PREVIOUS EMPLOYMENT
Convergys, UK (formerly known as Cincinnati Bell Information System - CBIS) 2/95 to 11/95
Analyst
NortelNetworks, UK (formerly known as Bell-Northern Research) 2/90 to 1/95
Software Engineer – DMS product
PCCW, HK (formerly known as Hong Kong Telecom Ltd) 6/83 to 8/87
Senior Technical Officer
CONFERENCES AND PUBLICITIES
Call Center Management S页码：[1] [2] [3] [4] [5] [6] [7] [8] [9] [10] [11] [12] 第10页、共12页 |
