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perations consultation contract of a 200+ seats call center facilities.
A Major Telco in Malaysia - Provided business consultation of its Call Center rationalization and consolidation project with over 1,000 seats and multiple locations.
A Leading Mobile Operator in Malaysia - Provided marketing and business consultation to the formulation of its loyalty program strategy.
CLP Telecom, HK 5/01 to 12/01
Senior Call Center Manager
Achievements and Responsibilities
Led a team of 30 professional sales and service consultants to achieve company KPI and sales target.
Increased the productivity of the call center by 30%. Doubled the call center call handling capacity with 53% increased in resources.
Managed 3rd channel partners such as telemarketers and direct sales to promote ISP services to targeted consumer market.
Developed sales strategies across direct sale页码：[1] [2] [3] [4] [5] [6] [7] [8] [9] [10] [11] [12] 第5页、共12页 |
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