br />Achievements and Responsibilities
Assumed the role of Operations Head, managed the operations and delivered the KPIs of the Malaysia call center team.
Adopted the Balanced Scorecard framework, improved the first contact resolution by 10% and improved productivity by 15% while maintained the operating budgets.
Built and developed new customer in the Telecom/IT sectors across Asia Pacific region covering mainland China, Taiwan, Hong Kong, Singapore and Malaysia.
Led project teams and sales consultants to deliver professional consultation to major Telecom clients.
Managed major clients’ relationship on a senior level; identify potential business opportunities and partnership arrangement.
Secured major contracts with blue chip clients on large scale IT/CRM outsourcing services.
Major Projects Reference
A Major Mobile Operator in Malaysia - Successfully won a multi-million o页码：[1] [2] [3] [4] [5] [6] [7] [8] [9] [10] [11] [12] 第4页、共12页 |
