erformed vendor evaluation and on-going improvement on the IN and SSP platforms.
Ensured the business processes meet varies service KPIs and budgets, such as service provision lead time, customer satisfaction index, billing accuracy and quality index.
Nuvigo Corporation Sdn. Bhd., Malaysia 3/03 to 4/04
General Manager
Achievements and Responsibilities
Developed new business opportunities with major telecom clients in Malaysia, focusing in Call Center/Telecom/CRM and IT outsourcing and consulting services.
Worked with local SI partners to jointly develop solutions and managed major clients’ relationship on an executive level.
Delivered CRM consultation project for an insurance company to enhance their customer servicing effectiveness and efficiency.
PCCW, HK 8/02 to 2/03
Assistant Vice President – Business Development
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